Terms of Service

1. Scope

These Terms of Service (“Terms”) govern your use of the website and services provided by Ridgeline Professional Development Ltd (“Ridgeline PD,” “we,” “us,” or “our”), a company registered in England and Wales under company number 09418273, with its registered address at 4th Floor, St. James’s Buildings, 79 Oxford Street, Manchester M1 6FQ.

Ridgeline PD provides professional development and training courses for IT professionals, with a particular focus on system administrators. Our services include instructor-led training programmes, hands-on laboratory exercises, virtual and on-site delivery, and consultation services to assess organisational training needs.

By accessing our website or enrolling in any of our courses or programmes, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organisation, you represent that you have the authority to bind that entity.

2. Service Description

Our training services are delivered through the following methods:

• Live cohort-based sessions: Structured training programmes delivered to groups of participants over a defined schedule, with live instruction and group exercises.
• Virtual delivery: Courses delivered remotely via video conferencing, allowing participants to attend from any location.
• On-site delivery: Courses delivered at your organisation’s premises, subject to availability and prior arrangement.
• Hands-on labs: Practical exercises using dedicated laboratory environments where participants can apply skills in realistic scenarios.
• Consultation services: Initial assessments to identify skill gaps and recommend appropriate training paths for individuals or teams.

Course content, delivery formats, and available programmes may change from time to time. We reserve the right to update, modify, or discontinue specific courses with reasonable notice to enrolled participants.

3. User Obligations

When using our services, you agree to:

• Provide accurate and truthful information when registering, submitting forms, or communicating with our team.
• Maintain professional conduct during all training sessions, including treating fellow participants, instructors, and staff with respect.
• Use laboratory environments only for their intended educational purpose. Any attempt to compromise, disrupt, or misuse lab infrastructure beyond the scope of the exercises is prohibited.
• Not share your account credentials or course access with unauthorised individuals. Each enrolment is for a single participant unless a group licence has been explicitly purchased.
• Comply with all applicable laws of England and Wales whilst using our services.

4. Intellectual Property

All course materials, including but not limited to slide decks, lab guides, handouts, assessment content, website content, logos, and design, are the intellectual property of Ridgeline Professional Development Ltd or are used under licence. These materials are protected by copyright and other intellectual property laws.

Participants may use course materials for their own personal and professional development. You may not copy, reproduce, distribute, publish, or create derivative works from our materials without our explicit prior written permission. Materials may not be resold or shared with individuals who are not enrolled in the relevant programme.

5. Payment Terms

Course pricing is provided on a per-engagement basis following an initial consultation. All prices are quoted in pounds sterling (GBP) and are exclusive of VAT unless otherwise stated.

• Invoices are issued upon enrolment confirmation and are payable within 14 calendar days of the invoice date unless otherwise agreed in writing.
• We accept payment by bank transfer (BACS), debit card, and credit card.
• Late payments shall incur interest at the rate of 4% above the Bank of England base rate per annum on the outstanding balance, calculated daily from the due date until payment is received, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• All prices are subject to VAT at the prevailing rate, which will be itemised on the invoice.

6. Cancellation and Refunds

You may cancel your enrolment by notifying us in writing at hello@ridgelinepd.co.uk. The following cancellation policy applies:

• More than 14 days before the course start date: Full refund of course fees.
• Between 7 and 14 days before the course start date: 50% refund of course fees.
• Fewer than 7 days before the course start date: No refund is available.

Substitutions are permitted at any time before the course start date. If you are unable to attend, you may nominate a replacement participant from the same organisation at no additional charge, provided you notify us in writing beforehand.

We reserve the right to cancel or reschedule a course due to insufficient enrolment or circumstances beyond our control. In such cases, enrolled participants will receive a full refund or may transfer their enrolment to an alternative date at no extra cost.

7. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales:

• Ridgeline PD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of our services.
• Our total aggregate liability for any claims arising from these Terms or your use of our services shall not exceed the total amount you have paid to us in the 12 months preceding the claim.
• We are not liable for any damage to your systems, infrastructure, or data resulting from applying techniques or configurations learned during our courses to your production environments. Lab exercises are educational in nature, and applying them to live systems is done entirely at your own risk.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

8. Warranty Disclaimer

Our courses and services are provided on an “as is” and “as available” basis. Whilst we endeavour to deliver accurate, up-to-date, and relevant training content, we do not warrant that our services will be uninterrupted or error-free. We do not guarantee specific employment outcomes, salary increases, certification pass rates, or career advancement as a result of completing any of our programmes. The value derived from training depends on many factors, including individual effort and existing skill level.

9. Termination

Either party may terminate an ongoing service agreement by providing 30 calendar days’ written notice to the other party.

We reserve the right to terminate a participant’s access immediately if they breach these Terms, including but not limited to engaging in disruptive behaviour, misusing lab environments, or redistributing course materials. In such cases, no refund shall be due for the remaining unused portion of the service.

10. Data Protection

Your privacy matters to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you acknowledge that you have read and understood the Privacy Policy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising out of or in connection with these Terms, subject to the dispute resolution procedure set out in Section 12 below.

12. Dispute Resolution

In the event of a dispute arising from these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith informal negotiation. Either party may initiate this process by sending written notice to the other party describing the nature of the dispute and the desired resolution.

If the dispute cannot be resolved through informal negotiation within 30 calendar days of the initial notice, either party may submit the matter to the courts of England and Wales.

13. Contact

For questions about these Terms of Service: